Terms & Conditions

1. About GroFork

GroFork is a farm-to-door fresh produce platform that sources products from farms and trusted growers and delivers them to customers. Our products may include fresh fruits, vegetables, exotic produce, leafy greens, sprouts, cut vegetables, flowers, and other related products.

2. Eligibility

You must be at least 18 years of age to place an order through GroFork. By using our services, you confirm that the information you provide is accurate, complete, and current. If you are placing an order on behalf of another person, you confirm that you have the authority to do so.

3. Products and Availability

We make reasonable efforts to ensure that product descriptions, images, prices, weights, and availability displayed on our website are accurate. However, fresh agricultural produce is naturally subject to variations in:

• Size
• Colour
• Shape
• Weight
• Appearance
• Ripeness
• Seasonal availability

The actual product may therefore differ slightly from images displayed on the website. Product availability may change based on harvest conditions, weather, farm availability, demand, and other factors. GroFork reserves the right to limit quantities or discontinue the availability of any product at any time.

4. Product Weight and Quantity

Fresh produce may be sold by weight, quantity, bunch, pack, box, or other units as specified on the product page. Where products are sold by weight, there may be minor variations between the ordered quantity and the actual delivered quantity due to the natural characteristics of fresh produce. Where applicable, the final price may be adjusted based on the actual weight supplied.

5. Orders

When you place an order through GroFork, you are making a request to purchase the selected products. An order is considered accepted only after GroFork confirms the order. We reserve the right to refuse, cancel, or limit an order in circumstances including:

• Product unavailability
• Incorrect pricing or product information
• Delivery limitations
• Suspected fraudulent activity
• Technical errors
• Inability to fulfil the order for reasons beyond our reasonable control

If an order is cancelled after payment has been made, the eligible amount will be refunded through the applicable payment method.

6. Pricing

All prices displayed on the GroFork website are in Indian Rupees (INR). Prices may change from time to time based on availability, seasonality, sourcing costs, market conditions, and other factors. Any applicable delivery charges, taxes, discounts, or other charges will be displayed during the ordering process where applicable. GroFork reserves the right to correct pricing errors and cancel orders affected by such errors.

7. Delivery

GroFork provides doorstep delivery to locations within our serviceable delivery areas. Estimated delivery times displayed on the website are indicative and may vary due to:

• Weather conditions
• Traffic
• Demand
• Product availability
• Operational issues
• Address-related issues
• Events beyond our reasonable control

We will make reasonable efforts to deliver your order within the communicated delivery window. Customers are responsible for providing an accurate and complete delivery address and ensuring that someone is available to receive the order where required. GroFork shall not be responsible for delays or failed deliveries resulting from incorrect addresses, inaccessible locations, or the recipient being unavailable.

8. Fresh Produce and Quality

GroFork takes reasonable care to source, inspect, pack, and deliver fresh produce in good condition. Because fresh produce is agricultural in nature, minor variations in appearance, texture, ripeness, and freshness may occur. We do not guarantee that every item will have identical size, colour, shape, or appearance. If you receive produce that is damaged, spoiled, substantially different from what was ordered, or otherwise unsuitable, please contact us within the applicable complaint period with details and, where requested, photographs of the product.

9. Cut Vegetables and Perishable Products

Cut vegetables, sprouts, leafy greens, prepared produce, and other highly perishable products require particular care after delivery. Customers should refrigerate and consume such products promptly in accordance with appropriate food-storage practices. Due to their highly perishable nature, certain products may not be eligible for return or refund unless they are damaged, spoiled, defective, or otherwise qualify under GroFork’s refund policy.

10. Cancellations

Orders may be cancelled only within the cancellation window provided by GroFork. Once an order has entered preparation, packing, dispatch, or delivery, cancellation may not be possible. Where cancellation is permitted after payment, any applicable refund will be processed in accordance with GroFork’s refund policy.

11. Returns and Refunds

Because most GroFork products are fresh and perishable, we generally do not accept physical returns of fresh produce. If you receive an item that is damaged, spoiled, missing, incorrect, or materially defective, you should contact GroFork as soon as reasonably possible after delivery. GroFork may request photographs, order details, or other information to assess the issue. Depending on the circumstances, GroFork may provide:

• A replacement
• A refund
• Store credit
• Another appropriate resolution

Refund eligibility and the method of resolution will be determined by GroFork based on the nature of the complaint. Approved refunds will generally be processed to the original payment method or through another method communicated by GroFork.

12. Promotional Offers and Discounts

GroFork may offer promotional codes, discounts, loyalty benefits, free delivery offers, or other promotional campaigns. Each promotion may be subject to additional terms, including validity periods, minimum order values, product restrictions, usage limits, or location restrictions. Promotional offers cannot be combined unless expressly stated otherwise. GroFork reserves the right to modify, suspend, or withdraw promotional offers at any time.

13. Payments

Payments may be made through the payment methods made available on the GroFork platform. By making a payment, you confirm that you are authorised to use the selected payment method. GroFork does not store complete payment card details where payment processing is handled by third-party payment service providers. Payment transactions may be subject to the terms and privacy policies of the relevant payment provider.

14. User Accounts

Where account registration is available, you are responsible for maintaining the confidentiality of your login credentials and for all activity carried out through your account. You agree to provide accurate information and to update it when necessary. GroFork may suspend or terminate accounts where there is reasonable evidence of misuse, fraud, abuse, or violation of these Terms & Conditions.

15. Website Use

You agree not to:

• Use the GroFork website for unlawful purposes
• Attempt to gain unauthorised access to our systems
• Interfere with the operation or security of the website
• Introduce malicious software or harmful code
• Copy or reproduce website content without permission
• Misuse promotional offers
• Submit false, misleading, or fraudulent information
• Use the platform in a manner that may harm GroFork or other users

16. Intellectual Property

All content appearing on the GroFork platform, including its name, logo, branding, text, graphics, photographs, illustrations, product descriptions, designs, and other materials, is owned by or licensed to GroFork unless otherwise stated. You may not reproduce, distribute, modify, publish, transmit, or commercially exploit such content without prior written permission from GroFork.

17. Third-Party Services

GroFork may use third-party providers for services such as payment processing, delivery, communication, analytics, hosting, or other operational functions. Your use of certain third-party services may also be subject to the terms and policies of those third parties. GroFork is not responsible for the independent policies or practices of third-party service providers.

18. Limitation of Liability

GroFork will make reasonable efforts to provide accurate information, quality products, and reliable delivery services. However, to the extent permitted by applicable law, GroFork shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or services. GroFork shall not be responsible for circumstances beyond its reasonable control, including severe weather, natural disasters, transport disruptions, government restrictions, strikes, technical failures, or other force majeure events. Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.

19. Food Safety and Customer Responsibility

Customers are responsible for inspecting products upon delivery and storing them appropriately. Fresh produce should be washed and handled appropriately before consumption, particularly products that are not intended to be consumed without washing or preparation. Customers should consider individual dietary requirements, allergies, medical conditions, and food sensitivities when selecting products. GroFork does not provide medical, nutritional, or dietary advice through its product listings.

20. Privacy

Your use of GroFork is also governed by our Privacy Policy, which explains how we collect, use, store, and process personal information. By using GroFork, you acknowledge that you have read and understood the applicable Privacy Policy.

21. Changes to These Terms

GroFork may update these Terms & Conditions from time to time to reflect changes in our services, business practices, legal requirements, or other operational considerations. Updated Terms & Conditions will be published on this page with the revised “Last Updated” date. Your continued use of GroFork after such changes constitutes acceptance of the updated Terms.

22. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Subject to applicable law, disputes arising in connection with these Terms or your use of GroFork shall be subject to the jurisdiction of the courts having appropriate jurisdiction over GroFork’s principal place of business.