Cancellation Policy

1. Order Cancellation

You may cancel your order before it has been processed or packed for delivery.

Once an order has entered the processing, packing, or dispatch stage, it cannot generally be cancelled.

To request a cancellation, please contact our Customer Service team as soon as possible after placing your order.

2. Cancellation After Processing

Once fresh produce has been selected, prepared, packed, or dispatched for your order, cancellation may not be possible.

3. Refunds for Cancelled Orders

If your cancellation request is accepted before processing, the eligible amount paid for the cancelled order will be refunded to the original payment method, subject to applicable payment processing timelines.

If an order has already been processed, packed, or dispatched, a refund will generally not be provided solely because the customer wishes to cancel the order.

4. Orders Cancelled by GroFork

GroFork may cancel an order in circumstances including product unavailability, unexpected farm or supply issues, operational constraints, delivery limitations, technical errors, or circumstances beyond our reasonable control.

If GroFork cancels an order for which payment has already been received, the eligible amount will be refunded.

5. Failed Delivery

If delivery cannot be completed due to an incorrect or incomplete address, the recipient being unavailable, or the delivery location being inaccessible, the order may be treated as a failed delivery.

As our products are perishable, re-delivery or refund may not always be possible in such circumstances.

6. Damaged or Spoiled Products

Cancellation is different from a product-quality complaint.

If you receive produce that is damaged, spoiled, missing, or substantially different from what you ordered, please contact us as soon as possible after delivery.

Depending on the circumstances, GroFork may offer a replacement, refund, store credit, or another appropriate resolution.