Privacy Policy

2. How We Use Your Information

We may use your information to:

• Process and fulfil your orders
• Deliver products to your requested address
• Process payments and refunds
• Provide customer support
• Communicate with you about your orders
• Send order confirmations and delivery updates
• Respond to enquiries and complaints
• Improve our products, website, and services
• Understand customer preferences and usage patterns
• Prevent fraud, misuse, and unauthorised activity
• Comply with applicable legal and regulatory requirements

Where permitted by applicable law and based on your preferences, we may also use your contact information to send promotional offers, updates, and information about GroFork.

You may opt out of promotional communications at any time.

3. Cookies and Similar Technologies

GroFork may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website usage, maintain sessions, and improve our services.

Cookies may also be used by third-party service providers integrated with our website for analytics, advertising, payment processing, or other functionality.

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of our website.

4. Sharing of Information

GroFork does not sell your personal information to third parties.

We may share relevant information with trusted service providers where necessary to operate our business and provide our services. These may include:

• Payment processors
• Delivery and logistics partners
• Technology and hosting providers
• Website analytics providers
• Customer support providers
• Marketing and communication service providers
• Professional advisers
• Government authorities or law-enforcement agencies where required by law

We share only information reasonably necessary for the relevant purpose and expect service providers handling personal information on our behalf to maintain appropriate safeguards.

5. Delivery Information

To complete your order, we may share necessary information such as your name, phone number, and delivery address with delivery personnel or logistics partners.

This information is used for the purpose of fulfilling and delivering your order.

6. Communications

GroFork may contact you through phone calls, SMS, email, WhatsApp, or other communication channels regarding:

• Orders
• Payments
• Delivery
• Cancellations
• Refunds
• Customer support
• Important service updates

With your consent where required, we may also send promotional communications.

You can opt out of marketing communications by following the unsubscribe instructions provided or by contacting us.

Please note that transactional and service-related communications may still be sent where necessary to fulfil your orders or provide our services.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Accordingly, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our services
• Maintain order and transaction records
• Resolve customer complaints and disputes
• Meet accounting and legal obligations
• Prevent fraud and misuse
• Enforce our agreements

When information is no longer required for legitimate business or legal purposes, we may securely delete or anonymise it, subject to applicable law.

9. Your Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

• Request access to certain personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of information where legally permitted
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications
• Raise a privacy-related complaint or grievance

To exercise applicable rights, please contact us using the details provided below.

10. Children’s Privacy

GroFork’s services are intended for individuals who are at least 18 years of age.

We do not knowingly collect personal information from children under the age of 18 without appropriate consent or authorisation.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate steps.

11. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites, applications, payment providers, social media platforms, or other services.

GroFork is not responsible for the privacy practices, security, or content of third-party services.

We recommend reviewing the privacy policies of third-party services before providing them with your personal information.

12. Changes to This Privacy Policy

GroFork may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or applicable laws.

Any updated version will be published on this page with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically.